Welcome to Wellness Station. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and services.
1. Information We Collect
- Personal Information: Name, phone, email, date of birth, profile picture, and ID for therapists.
- Health & Appointment Data: Booking history, session notes, therapist selections, optional symptom input.
- Payment Data: Transaction details via ClickPesa. No card or bank data is stored.
- Device & Technical Data: Device model, OS, crash reports, usage analytics (via Firebase).
- Communications: Chat logs, feedback, support queries (temporarily and securely stored).
2. How We Use Your Information
- Register and authenticate user accounts.
- Manage therapist discovery, appointments, and notifications.
- Improve app performance and user experience.
- Comply with legal and regulatory requirements (e.g., KYC).
- Send service updates and marketing (with consent).
3. Information Sharing
- Therapists: Receive only limited booking details.
- Service Providers: Firebase, ClickPesa, and hosting vendors with strict data agreements.
- Legal Requests: We disclose data when required by law or to protect users or our platform.
4. Data Retention
We retain data as long as your account is active or required by law. You may request deletion at any time.
5. Your Rights
- Access and review your personal data.
- Correct or update inaccurate information.
- Delete your account and data (with some exceptions).
- Withdraw consent for marketing communications.
- Export your data in a readable format.
6. Security
We implement SSL encryption, secure password hashing, access controls, and breach monitoring to safeguard your data.
7. Cookies & Tracking
We use cookies and Firebase analytics to improve performance and understand app usage. You can opt out via device settings.
8. Children’s Privacy
The App is not for users under 13. We do not knowingly collect data from children without parental consent.
9. Third-Party Links
We are not responsible for the privacy practices of third-party services linked from our app.
10. International Transfers
Your data may be stored and processed outside your country with appropriate legal safeguards.
11. Changes to This Policy
We may update this policy from time to time. Changes will be communicated in-app or via email.
12. Contact Us
If you have any questions, reach out to us at: